Returns + Exchanges

Premium-Canada.com Returns and Exchanges Policy
Effective Date: March 1, 2025

1. Overview
   This policy outlines the terms and conditions for returns and exchanges on Premium-Canada.com. Our platform connects vendors with customers for premium luxury products. All returns and exchanges are subject to vendor policies and confirmation of product issues.
2. Eligibility for Returns and Exchanges

• Returns and exchanges are accepted only for products that are defective, damaged, or mis-shipped.
• Buyer’s remorse or a change of mind is not eligible for return or exchange.

3. Return/Exchange Process

• Customers must contact [email protected] within 7 days of delivery to request a return or exchange.
• Requests must include detailed information and photographic evidence of the issue.
• The vendor will review the claim and determine if the product qualifies for a return or exchange.

4. Refunds and Exchanges

• If a return or exchange is approved, refunds will be issued to the original payment method, or an exchange will be processed.
• Refunds and exchanges will be processed within 14–28 business days following vendor confirmation.

5. Vendor Responsibilities

• Vendors are responsible for handling approved return and exchange requests and providing any necessary return shipping instructions.
• Premium-Canada.com acts solely as an intermediary and is not liable for processing returns or exchanges.

6. Non-Eligible Items

• Customized, personalized, or perishable items are not eligible for returns or exchanges.
• Products not returned in their original condition may be subject to a restocking fee.

7. Contact Information
   For any questions regarding returns or exchanges, please contact us at:
   Email: [email protected]