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Welcome to the Vendor Help Center!
Here you'll find everything you need to succeed as a vendor on our platform — from setup guides to real-time support.
🔹 📘 Getting Started
New to our marketplace? Start here:
✅ Vendor Registration Guide
To start selling on our marketplace, you’ll first need to register as a vendor. Follow these steps:
Visit the Vendor Registration Page.
Fill out your business details, email, and store name.
Choose your store category and upload a logo.
Submit the form and wait for admin approval.
Once approved, you’ll receive a confirmation email and access to your Vendor Dashboard. From there, you can begin setting up your store.
✅ How to Add & Manage Products
Adding products to your store is quick and easy:
Go to Vendor Dashboard → Products → Add New.
Enter a product name, price, and description.
Upload high-quality product images (minimum 800x800px recommended).
Choose a product category, add tags, and set stock quantity.
Click “Submit” to publish or “Save as Draft” if you're not ready yet.
You can edit or delete your products anytime under Products → All Products.
✅ Order Management Tutorial
Once customers start buying your products, here’s how to manage orders:
Navigate to Vendor Dashboard → Orders.
Click on any order to view details.
Change the order status (e.g., Processing, Shipped, Completed).
Use the comments section to communicate with customers.
Upload tracking numbers if applicable.
Promptly processing orders leads to better reviews and repeat customers.
✅ Commission & Payment FAQs
How does commission work?
We deduct a fixed commission percentage from each sale. The rate is visible in your dashboard.
When do I get paid?
Vendor payouts are processed weekly/monthly, depending on your store settings.
How to request a withdrawal?
Go to Vendor Dashboard → Withdraw.
Enter the amount and payment method.
Submit the request.
You’ll receive confirmation when the withdrawal is processed.
🔹 🎓 Vendor Training Resources
Level up your shop with our helpful tutorials:
✅ Video Walkthrough: Setting Up Your Storefront
Watch our video guide to learn:
How to customize your store banner, logo, and about section.
Adding social links, store policies, and location.
Creating a trustworthy storefront that converts.
🎥 Watch Now: Setting Up Your Store
✅ Best Practices for Product Titles & SEO
Follow these tips to boost product visibility:
Use clear, descriptive titles (e.g., “Leather Travel Bag – Black, Large”).
Add a concise yet informative product description.
Use keywords your customers would search (e.g., “handmade”, “organic”, “limited edition”).
Add ALT text to images for accessibility and SEO.
SEO-friendly listings are more likely to appear in search results and increase sales.
✅ Shipping, Returns, and Policy Setup
To build customer trust, configure your policies:
Shipping Methods:
Set flat rate, local pickup, or use zone-based shipping in Dashboard → Settings → Shipping.
Return Policy:
Clearly mention return timeframes and acceptable conditions.
Terms & Conditions:
Add terms related to shipping delays, refund eligibility, or digital products.
Go to Dashboard → Settings → Store Policies to set them up.
🔹 🛠️ Get support from our team
Need help? Our team is ready to assist you.
Click to chat with our agents!
(We typically respond instantly!)
🔹 💬 Live Chat Support
Have a quick question? Chat with us in real-time using the chat bubble in the bottom left corner.
📅 Live Chat Hours:
Monday – Friday, 10:00 AM – 6:00 PM (Your Timezone)